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Política de reembolso

 

RETURNS & REFUNDS

We're sure that you'll be happy with your order, but in the event that you're not satisfied, we're able to accept returns, as long as:

- We’re notified within 14 days of you receiving your order; and, the goods that you wish to return have not been used and are in their original packaging.


- You will need to email us at [email protected] with your name and contact details, the name of the item(s) you wish to return, your order number and your reason for returning the item. When your return has been received, it will be inspected and you will be informed of whether the return/exchange has been approved.


-The costs of sending & returning the item(s) are non-refundable. When returning your item(s), we recommend that you obtain proof of posting from the Post Office or use a signed for service. Please send items tracked and keep proof of receipt until a full refund has been issued. Please note we do not take responsibility for lost items.


- As soon as your items arrive and approved we will issue a refund (excluding shipping costs) and send you an email to confirm.

Our return address:

​ECO KINDLY
12 Woodley Drive
Bampton, Oxfordshire​, UK
OX18 2FL 

Order Cancellations & restrictions 

-We are unable to cancel an order once it has been placed, however, if you change your mind about any of the items in your order, you can return them to us within 14 days of your order being delivered. 

 

Order Amendments

- We are unable to change the delivery address for an order once it has been placed.

- We are unable to add items to or remove items from an order once it has been placed.

 

Delivery Restrictions

- We are unable to deliver to PO Box addresses.

- We are currently able to deliver worldwide please contact us at [email protected] or via our online form if you have any questions.

- Deliveries to the Scottish Highlands & Islands, the Isle of Wight, the Isle of Man, the Channel Islands and Northern Ireland may take a little longer